Customer platform ‘a state of mind’

The ‘customer service platform’ being created by the NHS Commissioning Board will encourage the health service to think differently about
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Telehealth helps during cold snap

A Leicester telehealth and telecoaching project has reported higher than expected success in keeping patients with chest problems out of
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Keogh extends ‘outlier’ inquiry

The NHS Commissioning Board has announced that it is widening its inquiry into hospitals with apparently worrying mortality rates.
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NHS CB tries to spot further Mid Staffs’

The NHS Commissioning Board has ordered an immediate inquiry into the five hospitals that show up as outliers on the
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Francis call for standards backed by law

Robert Francis QC has called for the publication of a list of fundamental standards defining basic NHS care at the
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Francis calls for records and open data

Robert Francis QC has backed investment in electronic patient records and the wider publication of NHS data at the end
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PwC finds ‘even more’ IT savings

A report from consultants PriceWaterhouseCoopers has concluded that the NHS could save billions of pounds a year if “ambitious, proactive
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Hunt wants paperless NHS in five years

Health secretary Jeremy Hunt has set out a tight timetable for making all records and communications in the NHS paperless
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NHSBT blood pilot to start in Liverpool

The third of three pilot projects to improve the management of blood products in the NHS will get underway this
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Leicester picks IBM as IT partner

University Hospitals of Leicester NHS Trust has picked IBM to provide it with IM&T services and to procure and implement
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