NHS Direct

23 December 2009

NHS Direct has launched an online self-assessment tool that it hopes will reduce demand on its telephone service over the winter

18 December 2009

UK Telecoms watchdog OFCOM has given the go-ahead for 111 to become the new three digit number for accessing non-emergency

15 December 2009

NHS Direct is to miss some of its key performance targets for the last three months of the year, after

10 November 2009

NHS Direct aims to shift a ‘substantial amount’ of its work from the telephone to the web next year, its

3 August 2009

The Department of Health has commissioned management consultants KPMG to report on a vision for a digital strategy for the

17 July 2009

The interim National Pandemic Flu Service is to go live in England from the end of next week, the Department

14 July 2009

A flagship urgent care service covering five primary care trusts generated dozens of complaints from patients and doctors in its

7 July 2009

The Department of Health’s interim flu line service is expected to be operational by next week, as the government predicts

5 June 2009

NHS Direct and NHS walk-in centres could provide more telephone-based outreach services to patients with long term conditions, according to

12 May 2009

The Department of Health is drawing up plans for an interim flu line after admitting that its National Flu Line

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