Patients Know Best and Healthcare Communications join forces

Patients Know Best and Healthcare Communications have partnered up to offer a “digital-first” experience for patients.

The partnership will allow patients to interact with their healthcare information via a mobile device at every touch point of their journey – from referral to discharge.

It is hoped the partnership will improve the way patients interact with health and care services and create a more seamless experience.

Kenny Bloxham, managing director at Healthcare Communications said: “This partnership offers patients a superior digital-first user experience. Every piece of the patient’s healthcare information is now available within a few taps on their smartphone.

“From accessing their health record to attending a virtual clinic or completing a follow-up e-form, our partnership means NHS trusts can capitalise on two multi-award-winning solutions in one platform.

Healthcare Communications works with 120 NHS trusts to deliver multi-channel patient communications including appointment reminders, patient surveys, virtual clinics and e-forms.

Patients Know Best offers real-time access to patient information including test results, care plans, discharge summaries and even data uploaded from wearable devices, or added using symptom-tracking services.

It is hoped that the integrated service from Patients Know Best and Healthcare Communications will be available in 2020.

Sally Rennison, vice president of sales at Patients Know Best, added: “We’re excited by the endless possibilities this partnership has to offer. The only way to help build a digital ecosystem that benefits patients and our customers for years to come is to recognise the strengths and abilities of all the players – and that’s exactly what this partnership is all about.

“By working together, we can help to make all aspects of the patient journey digital, interactive and more accessible. This empowers patients to more actively manage their health while, at the same time, supporting the wider health and care system so our healthcare teams have the capacity to focus on what really matters which is delivering great services.”